Question 1

Is a Lactation Visit Right for Me?

Accepted Answer

I'm betting that if you are asking this question, things are probably not going quite as you'd expected them to.  Having a lactation consult is a helpful way to get support for your specific situation.  Dealing with nipple pain? Slow weight gain? Pumping issues? Let's get to the root cause, solve those problems, gain some resources, and feel confident!  You don't have to figure it out alone.  We can work together to get your questions answered and get you back on track to reaching your feeding goals.

Question 2

What does a Visit at Home Look Like?

Accepted Answer

After booking through the website, I will confirm your appointment via email as well as send along consent forms and a health/breastfeeding history intake form for both you and your baby.  Please complete and return these documents to me before our appointment together.

I will arrive at your home at the scheduled time of our appointment and we will review your questions and concerns.  I will complete a full feeding assessment, including oral assessment of your baby, breast assessment (if needed), as well as pre and post feed weights. We will talk about a plan of care that you feel confident in.  I will email you a detailed copy of the care plan within 24 hours including resources, other recommendations, follow up plans, and referrals if needed.

Consults generally last 1-1.5 hours

Question 3

How does a Virtual Consult Work?

Accepted Answer

Virtual visits are fairly similar to a home consult, but since we're not in person, I won't be weighing the baby.  After booking through the website, you will  receive confirmation of appointment, consent forms and a health history intake for you and your baby.  Please complete and return these forms before our appointment.

Virtual visits will be conducted using a secure, double encrypted platform, that you will receive a link for in your confirmation email.  It can be helpful in these types of visits to have a support person there to manage the video so you can have your hands on baby, and I can really see what's going on while you are feeding.

Just like in a home visit, we will discuss a plan of care you feel confident in and I will send that to you within 24 hours.  It will include resources, other recommendations, follow up instructions, and referrals if needed.

Consults generally last 1-1.5 hours

Question 4

Follow Up Appointments

Accepted Answer

After each in-home and virtual consultation, I offer 2 weeks of text/email support.  This support is intended to answer simple follow up questions after our visit.  If you are needing more technical support than a simple text/email, please schedule a follow up appointment.

We will talk about follow up care in our initial visit, so you'll know if its necessary up front.  You are welcome to schedule a follow up visit in my booking site.

Question 5

Are Visits Covered by Insurance?

Accepted Answer

Sunrise Lactation Care has partnered with The Lactation Network and many visits will be covered by insurance! Pre approval through The Lactation Network is required.  You can find out more about your coverage by clicking here (https://go.lactationnetwork.com/SunriseLactationCare)

For Cigna Plans, click here (https://portal.wildflowerhealth.net/affiliate-care/df6db12)

If insurance does not cover your visit, I will provide a Superbill after our visit that you can submit to your insurance company for reimbursement. Although reimbursement is not guaranteed, breastfeeding services are considered preventative under the Affordable Care Act, and should be covered.

If you have questions, please contact your insurance carrier regarding the specific policies of your plan.

Question 6

Payment and Cancellation

Accepted Answer

Payment for services is due upon booking for self-pay clients.

If you need to reschedule an appointment, we can work with that, however, please give me as much notice as possible. Please reach out to me as soon as possible and we will find a new time that works.

If you are canceling your visit with less than 24 hours in advance without rescheduling, a $50 cancellation fee will be charged, but the rest of your payment will be refunded.

*Please don’t let lack of ability to pay stop you from getting the support you need.  I offer sliding scale and discounts for Medicaid and WIC clients, as well as those experiencing financial hardship.

FAQs